Ultimate Shutter has the most extensive and comprehensive guarantees in the industry. Our guarantees cover labour, parts & materials and the motor. Just look for the guarantee section under every product to see how long we cover each product for.
In the unlikely event that your shutters, motors, or other roller shutter components fail, our service technician team are just a phone call away. Call us on 1800-633-136
We have procedures in place to ensure a standard service call is actioned within 92 hours, and if it is an emergency, the call will be actioned within 3 hours, 24 hours a day, 7 days a week.
We can link each of your Window Roller Shutters to your monitored or unmonitored alarm system. Even if an intruder was determined enough to break into your home by tampering with one of your shutters, a switch connected to the shutter would activate your alarm system. This will make any potential intruder think twice about targeting your home.
The installation of your newly purchased roller shutters will be completed by an experienced, and a very patient Ultimate Shutter technician.
He will be continuously on the alert for obstructions such as timber studs, noggings, and ply board. He will also make sure to cut correct size holes, at the same level in each room, on plasterboard and ceramic tiles in kitchens, bathrooms, and laundries.
Just as importantly the technician will do those extra things that separate the real professional from the novices, some of which are:
- Removing shoes when in the residence
- Placement of drop sheets
- Checking the house and making the owner aware of any existing damages
- Sweeping up outside and vacuuming inside
- Checking for marks and cleaning if required
For the inspection of your roller shutters after they have been installed will be done by yourself there is no better person to inspect the installation than yourself we have an online checklist and survey for your you to mark off and submit to us which will include some the below:
- Neatness of fit and finish of the installation
- Smoothness and quietness of shutter operation
- Thoroughness of clean up
To let us know how your installation went and to activate your warranty, simply fill out this page.